Court podcasts: work of the Information center during the quarantine
Since March 12, quarantine has been introduced in Ukraine in order to prevent the spread of COVID-19. This led to changes in the work of the courts.
In the first podcast of the Sixth ACA we talk about the work of the Information center during the quarantine:
• receiving documents, communication with the parties of the case;
• how the participants of the case are acquainted with the case materials;
• personal reception of citizens and other innovations.
Olha Shkil, court press secretary: Dear listeners, you are greeted by the Sixth Administrative Court of Appeal. Today we are launching a series of podcasts about the work of the court. In particular, today we will talk about the Information center and its work during the quarantine. So, let's get started.
Olha Shkil: According to the resolution of the Cabinet of Ministers of Ukraine (March 11, 2020) №211 from March 12, 2020 to May 11, 2020, quarantine is established throughout Ukraine.
The prohibitions mentioned in this resolution have caused certain changes in the work.
For example, documents are not received directly from visitors in court. We accept such documents through a special box placed in the court.
The party in the case can get acquainted with the materials of the case by receiving scanned copies to his email address.
What else has changed and how it has affected on the organization of work in the court, we will learn directly from the head of the Information center Antonina Kovalenko. Tonya, please tell us what changed in the work of the department during the quarantine?
Antonina Kovalenko, Head of the Information center: A lot has actually changed. If in January-February the e-mail address of the court received about 800 letters, in March and April number of such correspondence increased more than one and a half times (on average it is 1300 letters per month).
The number of applications submitted through the E-court subsystem has also doubled compared to January.
But the number of telephone hold steady - about 1,200 calls per month.
Olha Shkil: The court also has a box for filing documents. Tell me, Tonya, is it popular?
Antonina Kovalenko: This month, 141 documents were submitted through a box. Earlier, of course, such documents were submitted much more.
Olha Shkil: Citizens can send documents to the court by the post. Please tell, what is the number of letters sent by the post?
Antonina Kovalenko: As before, quite significant. Ukrposhta delivers more than 2,500 written documents to us every month.
Olha Shkil: Information center work not only with receiving and registering documents, but also in acquainting with the case materials. Tonya, tell us something interesting about this and how can a party get acquainted with the case other than in the courtroom?
Antonina Kovalenko: From the beginning of the quarantine we carry out acquaintance with the case materials remotely. In case of receipt of the application for acquaintance, we scan the necessary case materials and send them to the email address of the party.
We estimated that more than 7,000 sheets were scanned during the quarantine by the employees of the department.
Yes, it is meticulous work, it requires more time and human resources, but obviously it is very convenient for the parties and, most importantly, does not require their presence in court.
Olha Shkil: Please, tell: for example, I want to get acquainted with the case materials, what do I need to do for this? I mean a specific scheme of how the court acquaints an individual citizen with the application.
Antonina Kovalenko: First, it is necessary to write and submit to the court an application for review of the case materials. After receiving such an application, the employee of the department contacts the applicant and specifies which documents need to be scanned and sent.
For its side, the applicant after receiving the documents must send on email address of the court confirming receipt of such documents.
Olha Shkil: By the way, dear listeners, you can find the application template for acquaintance with the case materials on the official website of the Sixth Administrative Court of Appeal.
Olha Shkil: Tonya, thank you for the conversation and interesting data.
And now the chief of staff of the court Iryna Herasymenko joins our discussion. Mrs. Iryna, what else is new in the work of the information center?
Iryna Herasymenko, chief of staff of the court: I can note that appeals for information through the official Facebook page of the court are becoming more and more popular. During the quarantine period, the number of such appeals doubled. Let me remind you that through this service you can quickly get both information in the case and about the work of the court as a whole.
What else is important? Until May 11, the personal reception of citizens was suspended. If the quarantine is extended, we plan to hold a video conference in the future.
Olha Shkil: So, dear listeners, let's summarize what we learned together:
• it is not necessary visit the court to submit documents: they can be sent by post, e-mail or through the office of the E-court;
• copies of the case materials can also be obtained by e-mail and read without leaving home: it is enough to send a statement to the e-mail address of the court. Let me remind you that you can find the application template and the court's e-mail address on our website;
• if you can not call to the Information center at the phone numbers listed on the site, write in Facebook Messenger, and our specialists will also provide the necessary information;
• to create conditions to increase the level of practical knowledge of students to form an idea of the legal culture of citizens.
Stay healthy and write what other issues you are interested in and need to be covered in our podcasts.
Sincerely with you.